STORE POLICY

2.1 SHIPPING DESTINATIONS AND SHIPPING FEES

Shipping fees specified in € (Euro) will be displayed in checkout before the final payment step. Actual freight costs are dependent on the country where the products are shipped to and the choice of freight method.

 

2.2 SHIPPING

It can take up to  10 working days from the time you place the order until you receive it. . 

We always offer trackable shipping options.

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2.3 DELIVERY DELAY

We always do our utmost to deliver your ordered items in the promised time, but sometimes there may be a delay. If the delivery is delayed beyond what was promised, please contact us immediately so that we can investigate the issue. Amca Oval accepts no responsibility for any damage caused by failure to meet an advised delivery time. We will contact you if delivery is delayed and it is important that you receive the order within a certain time.

 

2.4 UNCLAIMED PACKAGES

Amca Oval will not pay shipping for unclaimed packages. Customers will be charged with the cost of return freight and administrative fees. The payment terms are 14 days.

 

3. PAYMENT

These general terms and conditions apply to all contracts you enter into www.amcaoval.com. By ordering products on Amca Oval, you accept our general terms and conditions. The contract is drawn up at the same time as your order is accepted. By law, you must be over 18 years of age to make a card payment.

 

3.1 PRICES

All prices on www.amcaoval.com are given in EURO, and include french VAT. Amca Oval cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the currencies we offer online.

 

3.2 PAYMENT METHODS

In cooperation with Stripe, 510 Townsend Street, San Francisco, CA 94103, USA, we offer the following payment methods.

 

STRIPE

  When selecting Stripe as a payment method, you will be directed to the Stripe template to “Sign in” and review the amount shown before clicking “Pay now”. Once this transaction is complete, you will then return to the website.

 

Credit- and Debit cards           

          -  We offer our customers the option to pay directly online with card payment. Following Credit Cards are accepted: Visa, Mastercard and American Express. Payments can also be made by the following Debit cards; Visa and Maestro.

- Please check with your bank to make sure your Credit card is valid for online purchases. The purchases made with Visa and Mastercard are verified by a secure code. Please note that your card is debited with the amount once you place the order.

- All card payments on the website are processed using Stripe, a secure online payment gateway that encrypts your card details in a secure host environment.

- If the issuer of your payment card refuses to authorize payment to Amca Oval, your order will be cancelled. We are not responsible for any charges or penalties which may be imposed by the payment provider as a result of payment being processed in respect of your order.

 

4. SALES AND PROMOTIONS

Products that are on sale or included in an offer are available as long as stocks last, unless the end date indicates otherwise. Amca Oval reserves all rights in the event that products sell out, which may result in partial deliveries. We also reserve all rights in the event that products sell out and for stock issues.

 

5. RIGHT OF RETURNS & EXCHANGES

You have full right of return and exchange for the 14 days from the date on which you received the product, provided that you have not used the product and that it is returned in its original condition and original packaging. All labels must remain on the product if it is an exchange. This does not apply to complaints. Please contact us at contact@amcaoval.com if you will return a product. all return is on customer charge

 

5.1 EXCHANGE POLICY

We do not offer a direct exchange service. If you wish to exchange an item(s), we ask you to return the item(s) wished to be exchanged and place a new order with the correct item(s). If you have any questions or concerns you are always welcome to contact our customer service via contact@amcaoval.com 

 

5.2 CLAIMS

If you need to make a claim, please follow these steps. As a customer you are responsible for unboxing your order and checking that the goods are faultless as soon as possible after delivery. If you have received products that are damaged or if the good has another defect, please contact our customer service at customercare@amcaoval.com to get approval before returning the products via waybill. Please always state your order number in the email. Please also attach a picture detailing the damage and/or defect. When returning the product you as a customer are responsible for getting the goods back to us in desired condition.

In the return form make sure to outline in writing the damage and/or defect as detailed as possible. Amca Oval will compensate you for the costs incurred in returning the products if the goods are proven damaged and/or defective.

 

6. COLORS

We cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.

 

7, CRAFTMENSHIP

Please consider that all of our interior design are handcrafted items with perhaps natural handcrafted roughness details which should be viewed as charms and not defects.

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OUTSIDE EUROPE

The return costs are the responsibility of the buyer.

In the event of an exchange, Amca Oval will proceed with an exchange of equal value within 14 days in the condition in which the product was delivered, with its box. The cost of returning the item is the buyer’s responsibility. The costs of returning the new product are covered by Amca Oval.