Need help?

For any questions, we invite you to contact our customer service (response time 48 hours maximum excluding weekends).

Returns

AMCA Oval offers returns for all orders placed in France and Europe, subject to compliance with the return conditions.

You have the possibility to return any item ordered to us within 14 days from the date of receipt. Returns or exchanges of orders placed on the site are not permitted in store.

When preparing your return, place the item(s) in conditions suitable for resale, i.e. in their original condition, unworn, still with their identification label and warranty stamp. Perfumes, candles and gift sets are not eligible for return.

Sealed items (swimwear, etc.) that have been unsealed after delivery cannot be returned or taken back for reasons of hygiene and health protection.

Refunds

Refunds are processed within 5 business days of receipt. During peak periods, these times may be extended by 10 business days. Upon receipt and validation of your return, you will receive a refund confirmation email.

The processing time for refunds varies depending on the payment method used. For card payments, we promise to refund you within 7 business days of sending you the confirmation email.

The time it takes to re-credit your credit card will depend on your card company.

For payments made by Paypal, the refund will be visible on your Paypal account within 24 hours from the date the confirmation email was sent.